FAQ

FINAL SALE PURCHASE:

THIS ITEM IS AN EXCLUSIVE COLLABORATIVE RELEASE. THERE WILL BE NO REFUNDS, EXCHANGES, OR CANCELLATIONS. SHIPPING WILL APPLY FOR THIS PROMO ITEM.

 

HOW LONG WILL IT TAKE UNTIL WINNERS ARE DRAWN?

ALL WINNERS WILL BE DRAWN BEFORE EOD ON LAUNCH DAY.

 

WHAT HAPPENS AFTER I WIN THE RAFFLE?

AFTER WINNERS ARE DRAWN, THEY WILL RECEIVE AN EMAIL FROM rsvp@unionlosangeles.com WITH A LINK TO COMPLETE A CHECKOUT FOR 1 PAIR IN THE SIZE THEY SIGNED UP. THE EMAIL DOES NOT GUARANTEE PURCHASE AS THE CUSTOMER NEEDS TO COMPLETE CHECKOUT AND ENTER PAYMENT DETAILS TO CONFIRM THEIR ORDER.

 

HOW LONG DO I HAVE TO COMPLETE MY PURCHASE?

WINNERS WILL HAVE 3 HOURS TO COMPLETE THEIR PURCHASE. AFTER 3 HOURS FROM RECEIVING THE INVOICE, THE INVOICE WILL BE VOIDED.

 

WHY IS MY TRANSACTION NOT PROCESSING?

BILLING AND SHIPPING INFORMATION MUST MATCH YOUR BILLING CREDIT CARD DETAILS. WE WILL ONLY SHIP TO YOUR BILLING ADDRESS. ANY FORM OF MIS-MATCHED INFORMATION WILL RESULT IN A DECLINED TRANSACTION. (WE ADVISE HAND TYPING IN BILLING AND SHIPPING DETAILS TO AVOID ERRORS)

 

DELIVERY REFUSAL:

ORDERS REFUSED OR RETURNED AS UNDELIVERABLE WHEN SENT TO THE ADDRESS PROVIDED BY THE CUSTOMER WILL RESULT IN A 30% RESTOCKING FEE.

 

WHEN WILL MY ORDER SHIP?

ORDERS WILL SHIP WITHIN 7-15 BUSINESS DAYS. ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE AN AUTOMATED EMAIL WITH YOUR TRACKING INFORMATION. ORDERS ARE SHIPPED VIA STANDARD GROUND SHIPPING.

 

PLEASE ALLOW 5-10 BUSINESS DAYS FOR DELIVERIES TO ARRIVE.

 

ONCE YOU RECEIVE YOUR TRACKING NUMBER, PLEASE FOLLOW IT CLOSELY TO BE AVAILABLE FOR THE DELIVERY AS A SIGNATURE IS REQUIRED.

 

NO PO BOXES ACCEPTED FOR SHIP TO ADDRESS, AS SIGNATURE SERVICE IS REQUIRED.

 

SHIPPING CHARGES WILL APPLY SEPARATELY FOR CLOTHING AND SHOES.

 

WHY WAS MY ORDER CANCELED?

SUSPICIOUS ACTIVITY: OUR BILLING DEPARTMENT DID NOT RECEIVE AUTHORIZATION FOR THIS TRANSACTION.

 

NO FREIGHT FORWARDING OR RESHIPPING SERVICES ALLOWED AND ALL ORDERS WILL BE CANCELLED.

 

BOT ACTIVITY: BROWSER AUTOMATION, BOTS OR A RESERVATION SERVICE TO PURCHASE THESE PRODUCTS. WE RESERVE THE RIGHT TO REFUSE BULK ORDERS. MULTIPLE ORDERS OR ANY FORM OF COLUSION WILL RESULT IN ORDER CANCELATIONS.

 

LIMITED PURCHASES: ITEMS LIMITED TO ONE (1) PER CUSTOMER

 

WE RESERVE THE RIGHT TO MAKE EXCEPTIONS AND CANCEL, REFUND OR EXCHANGE A LAUNCH PRODUCT AT OUR SOLE DISCRETION.

 

WILL I HAVE TO PAY DUTIES & TAXES FOR MY INTERNATIONAL ORDER?

ALL INTERNATIONAL ORDERS ARE SUBJECT TO DUTIES AND TAXES FORMED BY THE COUNTRY OF IMPORT. THE RECEIVER (CUSTOMER) IS RESPONSIBLE FOR THESE FEES. REFUSED PACKAGES WILL BE CONSIDERED FORFEITED AND NOT ELIGIBLE FOR REFUND OR CREDIT.

 

LOST PACKAGES:

WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN, OR DAMAGED SHIPMENTS. CUSTOMERS ARE RESPONSIBLE FOR PAYING ADDITIONAL SHIPPING AND HANDLING FEES TO HAVE THE ORDER RESHIPPED, IF AVAILABLE. THE BUYER ASSUMES ALL RESPONSIBILITIES OF CLAIMS MADE WITH THE SHIPPING CARRIER.

 

ORDER ISSUES:

IN ORDER TO PROVIDE THE BEST CUSTOMER SERVICE, ANY CONCERNS REGARDING ORDERS MUST BE RECEIVING IN WRITING WITHIN 7 DAYS WITHIN THE DELIVERY OF THE ORDER.